The currency shown on this website is USD. Some countries do not support direct settlement in USD. The system will convert the price into RMB according to the latest exchange rate. Physical products need to pay extra freight when settled. Considering the preferential policies, the system will charge a single freight for the heaviest products in the order.

If your network is not in mainland China, alipay payment is not supported. It is suggested that you can use other payment methods (such as WeChat payment, credit card or Paypal). If you still cannot complete the payment, please try again next day , or click the contact button below to get in touch with us!

If a PDF reader is not installed on the device you use to open the PDF file, you will be prompted to open the file again after installing the PDF reader on your device.

PDF and EPUB are both in the format of international e-book file. There are many reading applications on the market that support reading. You can download the corresponding APP with a smartphone or computer (take PDF format as an example: search PDF readers on a mobile phone or computer to select a suitable reader to open PDF files.)

Due to global network differences, when you cannot download successfully, you can directly reply to the email sent to you by the system or click the “Contact Us” button at the bottom of the page. Customer service will help.

The password contains the password for downloading link and opening the PDF file. Please read the original email carefully.

Usually the delivery is made within 24 hours to the email address you filled in when you place the order; You can download the file according on the link in the email. Due to the agreement of the privacy right and service policy of this website, you must download the file within 7 days. If the link is overdue, no additional email will be sent. Because of the particularity of electronic products, if you fill in the wrong email address, you will not be able to receive the goods, and the return of goods is not accepted, hope you can understand! If you encounter network problems and the download fails, please contact us.

The shop of this website is self-service shopping, the information of each product is explained in the product details, and all the items that can be paid are in stock. The refund of electronic goods is not accepted due to the particularity of the products; If there is no quality problem with physical goods, refund is not supported. Please be noted. If the physical goods are found damaged when receiving the goods, please seek compensation from the express delivery company in time, and contact through the contact button at the bottom of the page or email 12muchum@gmail.com within 24 hours of receipt.

Gallery goods are divided into prompt goods and futures, and the delivery of prompt goods shall be made within 7 working days after payment; Due to the high standard of products in the gallery on this website, the delivery of futures is usually made within 15 working days. If there are any special instructions on the product details page, the instructions on the details page shall prevail.

All the products in the gallery of this website are born with artist’s signature, version number and date. Other physical products usually do not contain the artist’s signature. Please refer to the instructions on the details page of the product for details.

The work is made from the collection-grade material in conformity with ISO9706 museum collection certification standards. The output and mounting are completed by professional studios accredited by Artsure and INNOVA of the international FINE ART TRADE GUILD. If there is any other explanation on the product page, the explanation shall prevail.